Privacy Policy
Delta Hospital (“Delta Hospital”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.
By using this website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when using our website, including when you:
- Submit an enquiry or contact form
- Request an appointment or consultation
- Contact us through phone, email, or other communication channels
- Submit feedback or other information through the website
Depending on the service you use, the information collected may include:
- Name
- Phone number
- Email address
- Address or location
- Appointment-related information
- Details provided in your enquiry or message
- Other information that you voluntarily choose to provide
Please avoid submitting sensitive medical information through general website enquiry forms unless specifically requested or provided through a secure channel designated by Delta Hospital.
2. How We Use Your Information
We may use the information collected through our website to:
- Respond to your enquiries and requests
- Schedule or assist with appointments
- Provide information about our medical services and facilities
- Communicate with you regarding your enquiry or appointment
- Improve our website, services, and patient experience
- Respond to feedback or complaints
- Maintain website security and prevent misuse
- Comply with applicable legal and regulatory requirements
We will use personal information only for legitimate purposes connected with our healthcare services and website operations.
3. Medical and Health Information
Delta Hospital understands that medical and health information is particularly sensitive.
Where medical or health information is collected as part of providing healthcare services, we will take reasonable steps to protect such information and handle it in accordance with applicable laws, regulations, and our internal policies.
The website may contain general healthcare information for educational purposes. Such information should not be considered a substitute for professional medical advice, diagnosis, or treatment.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share information where reasonably necessary with:
- Doctors, medical professionals, and authorized hospital personnel involved in providing services
- Service providers who assist us with website hosting, technology, communication, or other operational services
- Government authorities, regulators, or law-enforcement agencies where required by applicable law
- Other parties where disclosure is necessary to protect the rights, safety, or security of Delta Hospital, our patients, visitors, or others
Where appropriate, we take reasonable steps to ensure that third parties handling personal information maintain appropriate confidentiality and security measures.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and enhance the overall user experience.
Cookies may collect information such as browser type, device information, pages visited, and general website usage information.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, maps, payment services, or other external services.
Delta Hospital is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of such websites before providing them with your personal information.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate records, resolve disputes, and comply with applicable legal or regulatory obligations.
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
9. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian.
If you believe that a child has provided personal information to us through the website without appropriate consent, please contact us so that we can take appropriate action.
10. Your Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Raise questions or concerns regarding the handling of your personal information
To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.
11. Changes to This Privacy Policy
Delta Hospital may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable laws and regulations.
Any updates will be posted on this page with the revised Effective Date. We encourage you to review this Privacy Policy periodically.